Came in to work an hour and a half early because my boss was in panic mode.
In a matter of seconds, I simply showed her that you can have multiple tabs on a spreadsheet.
Problem solved.
My boss just informed me that I won’t get my first paycheck until the end of February due to a paperwork error on her part.
Remember this?
Apparently an exchange was possible after all because I came home to find a replacement bag. And a receipt stating that I was being charged the full price of $425.
I’ve now paid almost $600 for not one, but two poorly-made bags.
Customer service said they “might” be able to issue a refund.
After using it for less than a week, I noticed the leather wearing off in patches on the handle.
I tweeted about it and got no response. So I emailed customer service and again got no response. So I tweeted about it again and got a response asking for my order number, which then got no response.
Eventually I broke down and called. I was shuffled between customer service representatives, whose solutions ranged from 15% off a future order* to giving me the phone number of a repair center that I could pay** to fix the bag.
In the end, they are “letting” me return the bag because an exchange would simply be out of the question.
RUDE.
*After this, there will be no future order.
**SRSLY? No.
SRSLY?
A couple of weeks ago, I bought a LivingSocial deal for a Keratin treatment.
I went to schedule the appointment only to find their online booking service was down. When I called, I was told via recording that because the spa was in the process of moving, I would need to call back later to schedule.
Fast forward two weeks to today, the first time I’ve been able to get a live human on the phone to schedule (only after I was put on hold and eventually disconnected multiple times, naturally).
To top it all off, the next available appointment isn’t until the end of June.
